ECGrid Support

You can search for external mailbag numbers, AS2 message IDs, and filenames to provide to the trading partner that show data was successfully sent and received to their system.

- On the “Transactions” page, enter the following search criteria:

- Type: INTERCHANGE

- Direction: OUTBOUND

- Select Start and End Date

- Select “My Qual:ID” and “Partner Qual:ID”

- Select "Search Transactions"

- Search for the file by using the elastic search filter

- Select the blue hyperlink "ECGRID Message ID" and it will bring you to the "Details" page

- In the second row under "File(s)" on the Details page, you can see the Filename, Status, and Metadata of the interchange that was received by the trading partner:

- You can use the "Mailbag No." or "AS2-Message ID" to copy/paste and provide to the trading partner to show successful receipt and data track the file on their end

- You can also download the raw data on this page on the top-right to provide to the trading partner: