Hello and thank you for reaching out regarding file naming.

 

Creating custom filenames can be applied through your Portal at your convenience :

 

  • Select Mailbox from the left-hand side
  • Select which mailbox you would like to create custom filenames for
  • Select "Data Management."
  • Select "FileNaming"
  • From here, enter the parameters you would like applied
  • Select "Save File Name"

https://ecgrid.freshdesk.com/support/solutions/articles/6000277825